No. For normal climbing, you can come during opening hours without booking a time.

If it is your first visit to Kivi, we recommend reading the First Visit page beforehand so you know what to expect when you arrive.

You do not need to book a class to try bouldering for the first time.

For a normal first visit, simply come during opening hours and let the front desk know it is your first time. If you prefer guidance or a more structured experience, a class or private session may be a good option.

Check the Location page. It includes arrival instructions, videos, and parking information to help you find the entrance easily.

Yes, you are welcome to come to the front desk and ask to look around.

Please do not enter the climbing or falling zones unless you have checked in and are ready to climb.

Yes. Kivi has changing rooms, showers, toilets, and lockers.

There is also a coat rack area in front of the changing rooms where you can hang coats and extra layers.

Open the ☰ menu in your account, find your QR code, and show it at the front desk.

This helps staff locate your account quickly.

Yes, you can purchase passes and rentals online.

If it is your first visit, please still check in at the front desk so staff can confirm your visit and explain how Kivi works.

For regular visits, passes, and individual purchases, payment must be made before using the service.

Pay-later invoice arrangements are available only for pre-arranged company, team, or school group visits.

Yes. Stebby is a payment or benefit method, not a booking system.

You can use Stebby for Kivi passes and services such as sessions or courses. We do not accept Stebby payments for shop products, snacks, or food.

Please present your ID at the front desk when using Stebby.

Yes. Rental climbing shoes are available at the front desk.

Socks are required when using rental shoes. If you do not have socks, you can purchase them at Kivi.

No. Rental shoes are only for use inside Kivi.

No. Climbing in normal shoes or barefoot is not allowed. You must use climbing shoes.

Small children may have exceptions depending on shoe size and staff guidance.

Yes. Chalk is available for rent at the front desk. See the Pricing page for details.

No. We do not have public chalk available for general use.

Please bring your own chalk, or rent chalk at the front desk.

Yes, crashpad rental is available depending on availability. Check the Pricing page for current pricing.

Yes, children can climb at Kivi. They must follow the same safety rules as everyone else.

Parents or guardians are responsible for ensuring children behave safely, including not running, standing under climbers, or entering falling zones at the wrong time. A parental waiver must also be signed.

Yes, but they must stay out of the falling zones and follow staff instructions.

If you are unsure where to stand or wait, ask the front desk.

Children must have appropriate supervision.

Please check the Safety page before visiting with children. Staff can clarify the supervision rules when you arrive.

Yes. Send your request with the best estimate you have.

Group size affects pricing, instructor planning, and room use, so more accurate estimates help confirm the booking more easily.

Yes. Group session packages include private room use, so you are welcome to bring your own snacks or cake.

Please keep the space tidy and allow enough time for the session schedule.

The private room is reserved for two hours. Guided climbing with an instructor lasts 1.5 hours.

After the guided part, participants can stay and continue climbing if they wish. The two-hour limit applies to the private room booking.

Groups larger than 20 may be possible but require a separate arrangement.

Please send a group request with your expected number of participants and details.

Yes. Special pricing is available for school groups.

These visits are scheduled during daytime booking hours and are not treated as private party packages.

Do not stand, walk, or climb under another climber. Keep bags, bottles, and personal belongings out of the falling zone.

Remove rings, necklaces, and loose accessories before climbing. If you are unsure about anything, ask staff for guidance.

Stop climbing that route immediately and inform the front desk.

Do not continue using holds or volumes that feel loose or unsafe.

No. Do not leave any belongings in the falling zone.

If someone falls onto them, it can cause serious injuries.

You can find the complete rules on the Safety page.

Staff at the front desk can also explain the most important rules during your visit.